Displays a search form with a custom background where users can search for request types, articles, Recommended Links and questions.

Use the module settings to configure your Search Highlight. Use either the JSD - Confluence Knowledge Base connection, or setup your search to search several or all of Confluence spaces using an Application Link





Adding the Search Highlight module to a JSD site, category or customer portal: 

Click the edit pen to open up the layout editor on the site, category or customer portal you wish to add the module to.

Click to Add Module to the subsequent section and select Search Highlight

Edit the settings accordingly.

On a Search Highlight you can set the copy, the search, knowledge base settings, background image or color plus further look and feel details. Learn more about the custom knowledge base settings here and connecting to multiple Confluence spaces.

Add your Recommended Links. These are links added by the Jira Admin or agents to anywhere on the web. Note that these need to be configured in either the Theme Configuration or on a Jira Service Desk Product (by clicking the star icon). Learn more about configuring Recommended Links.

Recommended Links will automatically be included in the search results once they are configured.

Save.



Knowledge Base Custom Settings 

Connect knowledge bases to your search using the knowledge base settings in your Jira Projects. Use the custom settings in Search Highlight to add more targeting to the search results. 

ParameterDescription
Search for

Check these boxes if you wish to show them in the search hits:

  • Confluence Pages
  • Confluence Questions
Confluence URL

Specify the exact Applink that should be used to search, including the port.

SpaceEnter the Space key/s for the spaces you want to search. If left empty the entire Confluence will be searched.
Open inChoose whether the link should be opened in a new tab/window or not.
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