RefinedSites documentation is currently under construction as we're introducing more features in a near future. 

If you're having trouble finding answers to your questions, please contact us at or support(at)

A custom domain to your RefinedSite

With RefinedSites you can get your own custom domain for your support portal, making the experience tailor made for your customers and not leaving them wondering if they are in the right place. Your users can access your portal via the domain/URL of your choice.

Setting up RefinedSites directed to your custom domain

Prerequisites: You need to have your custom domain ready before you start the process below.

Go to JIRA Administration > RefinedSites Configuration, click to configure your RefinedSite.

Click on Sites, then the site you want to edit.

If you can't see this page in Jira, please reach out to us at

You can also use the shortcut on the portal to see this page.

In RefinedSites Configuration > Custom Domains you'll find the setup.

You'll need your own domain ready, and once you have it, click the edit button, enter the custom domain and save.


Well, working with DNS and domains, it may take a while until the internet knows about this new setup, but once it does you are ready to go and you can access your RefinedSite from your custom domain.

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