RefinedSites documentation is currently under construction as we're introducing more features in a near future. 

If you're having trouble finding answers to your questions, please contact us at or support(at)

Installing and setting up RefinedSites

Install our RefinedSites service as an app, then continue on to the Getting Started Guide in RefinedSites. 

Make sure that you are using Jira Service Desk Cloud.

Go to Admin > Add-ons > Start a 30 day free trial of RefinedSites for Jira Service Desk Cloud by searching for Refined Sites.

Refresh the page to get the new Configuration page for RefinedSites, and click the link to start setting up your RefinedSite.

Follow the instructions in the apps integrated Get Started Guide.

The first thing to do is to pick a subdomain for your site, this is where you'll access your site and your pages. The process of getting the subdomain ready is dependant on the internet getting to know you (DNS) and while this is happening you can't access your site. When the green mark is showing on your site, you're good to go.

In the mean time you can still start building your site structure, creating and adding themes, and include JIRA Service Desk projects.

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